Proton VPN stands out for 2 essential causes: it is one of many solely digital non-public networks (VPNs) to incorporate a free plan with no information limits, and it is one of many few companies majority-owned by a nonprofit. It is the very best VPN in each of these classes, and it makes a powerful case for being the very best total.
Even should you do not care in regards to the work of the Proton Basis, Proton VPN is a service price utilizing. It is simple to put in and handle, runs just like the wind and meets excessive requirements for safety and privateness. It has extra IP places in Africa than any of its opponents. It is even trying towards the long run by working towards full IPv6 assist.
In brief, Proton VPN will get our enthusiastic suggestion, particularly for torrenting (which it helps on virtually each server). It isn’t excellent — the apps for Apple methods lag behind their Home windows and Android counterparts, and the free servers will be noticeably sluggish — however the cons pale compared to the professionals. We’ll get into all of it under.
Editor’s observe (7/25/25): We’re within the means of revamping our VPN protection to offer extra in-depth, actionable data and shopping for guides. Our suggestions, and all the information on this web page, are topic to alter because the replace continues. Try our revamped ExpressVPN review and NordVPN review to see the brand new route, or be taught extra about how we test VPNs.
Proton VPN is a superlative service that is confirmed itself prepared to combat in your privateness — plus, it unblocks Netflix and retains your web quick.
- Retains web speeds quick
- Bodily secured information facilities
- Free plan with limitless information
- Excessive proportion of digital server places
- Dwell chat assist just for paid customers
Desk of contents
Findings at a look
The desk summarizes what we discovered whereas reviewing Proton VPN, each good and unhealthy. Hold it open in a tab when you comparability store for a VPN.
Class |
Notes |
Set up and UI |
Home windows has the very best interface, however all apps are easy Android customers get distinctive preset protocols Browser extensions for Chrome and Firefox can be utilized for cut up tunneling on Mac and iOS |
Velocity |
Retains 88 % of obtain speeds and 98 % of add speeds World latency common stays underneath 300 ms, with 52 ms on the quickest server |
Safety |
No DNS leaks or WebRTC leaks on any servers Full IPv6 assist is accessible on Android, Linux and browser extensions; Mac, Home windows and iOS nonetheless block IPv6 to stop leaks WireShark check confirmed lively packet encryption |
Pricing |
Greatest plan prices $81.36 for 2 years ($3.39 per thirty days) Free plan contains limitless information and important safety features, however you may’t select your server |
Bundles |
Proton Limitless saves cash if you’d like two or extra Proton merchandise |
Privateness coverage |
Common Proton coverage prevents assortment of IP addresses until a consumer has violated the phrases of service (resembling by utilizing a Proton VPN server to abuse one other web site) No third events are allowed to deal with personally identifiable data Confirmed by Securitum audit in 2024 |
Digital location change |
Unblocked Netflix repeatedly in all 5 testing places, with new content material proving a profitable location change A free server in Romania received into Netflix however had hassle loading the library |
Server community |
154 places in 117 international locations Extra servers in Africa than some other VPN, plus many others throughout the globe About two-thirds of server places are digital |
Options |
NetShield can block simply malware, or all malware, adverts and trackers Kill change on all platformsSplit tunneling on Home windows, Android and browser extensions solely Safe Core servers route VPN via two places, one in every of which is bodily secured in Iceland, Sweden or Switzerland Nearly all paid servers are P2P-enabled Tor over VPN servers in six international locations allow you to entry darkish web pages from any browser Profiles saves time once you repeatedly want particular connection settings |
Buyer assist |
Most articles within the on-line assist middle, whereas well-written, are invisible until you employ the search operate Dwell chat is just for paying clients, and is unavailable from midnight to 9 AM CET |
Background verify |
Launched in 2017 by the identical firm that developed ProtonMail Majority owned by the Proton Basis, whose board contains the corporate founders and might resist takeover makes an attempt Whereas ProtonMail has labored with Swiss authorities prior to now, Proton VPN is just not ruled by the identical legal guidelines that compelled this Claims of a vulnerability in WireGuard’s reminiscence do not maintain water |
Putting in, configuring and utilizing Proton VPN
This part explains the way it feels to run Proton VPN on the assorted platforms it helps. As a rule, it is not tough. Proton VPN has extra options than ExpressVPN, and a few them may journey up new customers, however you’d have to actually scrounge to seek out an precise inconvenience to complain about.
Home windows
Proton VPN installs simply on Home windows — you may must grant it permission to make modifications, however that is it. As soon as you’ve got signed in on the app, you may attain among the finest interfaces we have tried on a VPN. The server community is straight away seen as each an inventory and map, and the placement search bar, join button and main options are all laid out across the similar window.
It is truthfully wonderful how a lot you may attain from the launch window with out something feeling cluttered. They even squeezed in keyboard shortcuts for the search discipline. We additionally love that settings open in the identical window, since coping with each the primary VPN app and a separate preferences panel can get annoying. Our solely actual gripe is that there needs to be a better method to modify the scale of the map.
Mac
The desktop app for Mac is not fairly as deftly laid out because the Home windows app. You may attain a lot of the necessary options from the primary window, together with Profiles, NetShield, Safe Core servers and the kill change. Nonetheless, there isn’t any longer a method to filter out an inventory of the P2P or Tor servers, besides by digging via the Profile controls. On the plus aspect, you may modify the scale of the map, so it is now a viable different to the server checklist.
The opposite preferences are hidden within the menu bar — go to Proton VPN > Settings to succeed in them. They’re specified by 4 tabs, and should not take greater than a minute to undergo at setup.
Android
The Android app takes the identical design cues because the Home windows app, and works as properly. 4 tabs alongside the underside change between the house display, the nation checklist, Profiles and all different settings. You may search the checklist of nations by tapping the magnifying glass on the top-right. In one other good contact, tapping the dots by any digital location will inform you the place the server is bodily positioned.
Android customers get some nifty unique Profiles, together with “anti-censorship,” which mechanically connects to the quickest nation apart from the one you are in. The Settings tab is a single menu with subheadings and no pointless complication.
iOS
Proton VPN for iPhone and iPad seems virtually the identical because it does on Home windows and Android, however with among the similar drawbacks discovered on Mac. The server checklist is extra cluttered, and as soon as once more there isn’t any simple method to sift out the P2P and Tor places.
The Settings tab places all of the characteristic descriptions within the open, which makes it look denser than it’s. However these are minor quibbles — that is nonetheless a VPN that is very simple to activate and neglect about.
Browser extensions
Proton VPN has browser extensions for Chrome and Firefox. These function de facto cut up tunneling, as connecting via the extension protects solely browser site visitors; the whole lot else goes unprotected. You may cut up the tunnel additional by setting the VPN to not work on sure URLs (in contrast to the opposite apps, you need not know the IPs of these websites).
Proton VPN velocity check: Impacts of VPN Accelerator
We used Ookla’s Speedtest app to find out how a lot Proton VPN drags on a consumer’s latency, measured in milliseconds (ms), and obtain and add speeds, measured in megabits per second (Mbps). Collectively, these three stats present whether or not a VPN will noticeably decelerate your web, particularly throughout demanding duties.
We had excessive hopes for Proton right here due to its VPN Accelerator know-how, which runs VPN communications throughout a number of parallel tracks to course of the whole lot sooner. It did not disappoint — for probably the most half. Though obtain speeds did not attain the heights we saw from ExpressVPN, Proton VPN’s looking efficiency nonetheless seems glorious almost throughout the board.
To decide on our places for the check, we checked Proton VPN’s checklist of smart routing servers, which use servers in a single nation to simulate IP addresses in one other. Nearly all of the good routing servers are primarily based in 5 cities: Miami, London, Marseille, Bucharest and Singapore. We ran these assessments on a Mac utilizing the automated protocol setting.
Server Location |
Latency (ms) |
Enhance issue |
Obtain velocity (Mbps) |
Proportion drop |
Add velocity (Mbps) |
Proportion drop |
Portland, OR, USA (unprotected) |
16 |
— |
58.93 |
— |
5.82 |
— |
San Jose, CA, USA (greatest server) |
52 |
3.3x |
55.82 |
5 |
5.58 |
4 |
Miami, FL, USA |
160 |
10x |
54.33 |
8 |
5.49 |
6 |
London, UK |
332 |
20.8x |
52.55 |
11 |
5.72 |
2 |
Marseille, France |
309 |
19.3x |
45.42 |
23 |
5.59 |
4 |
Bucharest, Romania |
408 |
25.5x |
52.51 |
11 |
5.57 |
4 |
Singapore, Singapore |
394 |
24.6x |
52.26 |
11 |
5.50 |
5 |
Common |
276 |
17.3x |
52.15 |
12 |
5.58 |
4 |
Proton VPN seems excellent in that desk. Its common obtain velocity was 88 % of our unprotected speeds. To place that in perspective, should you began with 30 Mbps down (about half what we get) and related to any Proton VPN server, you’d virtually actually nonetheless have a quick sufficient connection to stream in 4K.
Observe the “virtually” — Proton VPN did drop noticeably on its French server in Marseille. It isn’t unusual for one in every of a VPN’s information facilities to have hassle whereas the others work advantageous, and you’ll normally repair the issue by simply disconnecting and reconnecting. Simply observe that whereas drops to about 75 % of your obtain velocity are uncommon, they are not inconceivable.
Proton VPN safety check: Watertight protocols
After we discuss VPN safety, we’re actually speaking about reliability. Can this VPN set up an encrypted tunnel and transmit all of your data via it, each time, with out leaks or failures? With Proton VPN, we’re completely satisfied to say the reply is sure; we probed its safety and located no cracks to talk of. Learn the part under for specifics.
Proton VPN protocols: WireGuard, OpenVPN, IKEv2 and Stealth
Proton VPN makes use of 4 VPN protocols to speak between your gadgets, its servers and the web. Three of them (WireGuard, OpenVPN and IKEv2) are widespread selections with no critical flaws so long as they’re applied thoughtfully. The fourth, Stealth, is an obfuscation protocol you must solely use if the opposite three are blocked.
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OpenVPN is probably the most safe choice. With out getting too technical, OpenVPN encrypts its backend features in addition to the info itself, which leaves it with no apparent vulnerabilities. It may possibly additionally talk utilizing the identical ports as widespread HTTPS site visitors, so it is exhausting to dam.
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WireGuard is extra environment friendly than OpenVPN, each in its supply code and the cryptography it makes use of. It usually requires an alternate of fastened IP addresses, however the Proton VPN implementation overwrites these IPs with randomized addresses, chopping the safety threat.
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IKEv2 is a secure selection that is sometimes sooner than both OpenVPN or WireGuard. You most likely will not use it until it occurs to come back up when you’ve set the protocol to Sensible. As such, it is on the way in which to being phased out of Proton VPN.
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Stealth is exclusive to Proton VPN, although its operate is just not. It is received the identical structure as WireGuard, however provides one other TLS tunnel to evade community blocks that catch VPN site visitors. That further encryption slows it down, so we do not suggest utilizing it until the opposite three protocols do not work.
The primary choice on the app, known as “Sensible,” is just not a protocol — it means your VPN shopper selects the protocol that will provide you with the very best speeds in your present server. Since all 4 protocols are secure, there isn’t any draw back to utilizing the Sensible setting more often than not.
Leak check
We used AirVPN’s IP leak tool to verify all 4 of Proton VPN’s protocols for DNS and WebRTC leaks. Proton VPN makes use of its personal DNS servers to cut back the danger of sending unencrypted requests, however since leaks are nonetheless doable, we examined utilizing a easy methodology: checking our seen IP deal with earlier than and after connecting to the VPN.
Regardless of testing a number of places over three days, we by no means noticed our actual IP deal with present up on the device. This held true even exterior the Safe Core server checklist, the place information facilities may need been managed by third events. It isn’t excellent proof, however it’s an excellent signal that Proton VPN enforces a constant safety regime on all its servers.
We additionally used BrowserLeaks to verify for WebRTC leaks. These are primarily a problem on the browser aspect, however a VPN is doubly necessary in case your browser occurs to be leaking. We enabled WebRTC on our browser and examined the identical set of Proton VPN servers with out springing any WebRTC leaks.
Proton VPN and IPv6
Proton is engaged on making its total VPN suitable with IPv6 addresses. If a VPN that is solely configured for IPv4 has to resolve an IPv6 deal with, it might trigger a leak — that is why most VPNs, even the very best ones, block IPv6 altogether. That stated, the entire web will run on IPv6 someday, so it is good to see Proton VPN main the pack.
To date, IPv6 is mechanically enabled on Proton VPN’s Linux apps and browser extensions, and will be optionally activated on its Android app. The Proton VPN apps for all different platforms nonetheless block IPv6 site visitors, however this could hopefully change quickly.
Encryption check
Even when a VPN’s protocol selections are stable, it is doable for particular person implementations of these protocols to fail. We used WireShark, a packet inspector app, to check whether or not Proton VPN’s encryption labored it doesn’t matter what settings had been in place. We’re completely satisfied to say we by no means noticed plaintext as soon as.
How a lot does Proton VPN value?
To get full entry to Proton VPN, you may want a Plus subscription, which prices $9.99 per thirty days. You may knock off half that worth by subscribing for a full 12 months and paying a lump sum of $59.88, figuring out to $4.99 per thirty days. A Plus account with Proton VPN additionally offers you free entry to each different Proton app.
You can too pay $107.76 upfront to subscribe for 2 years, a median of $4.49 per thirty days — maybe extra handy, however it does not prevent a lot. The one-year plan is the very best worth, although it is also good that you do not have to pay via the nostril for just one month. There is a 30-day, money-back assure on all plans.
Proton VPN is currently offering Engadget readers an exclusive deal that provides a 12-month plan for $47.88 ($3.99 per thirty days) and a 24-month plan for $81.36 ($3.39 per thirty days). Learn more about it here. One ultimate choice is the Proton Limitless subscription, mentioned within the “aspect apps and bundles” part under.”
The Proton VPN free plan
Proton VPN is likely one of the greatest free VPNs available on the market proper now. No different VPN backed by as a lot expertise and logic has a free plan with no information limits. As a substitute of capping how a lot information you should utilize per thirty days, Proton VPN restricts which servers free customers can entry, limiting them to 5 international locations: america, Japan, the Netherlands, Poland and Romania.
The irritating half is you could’t select which of those servers you employ; Proton VPN simply auto-connects to whichever one is the least burdened. A Proton consultant advised us that this variation goes together with enhancements to the choice algorithm, higher load balancing and the addition of the Poland and Romania places. It is usually doable to attempt for a greater connection by clicking “change server.”
The very fact stays, although, {that a} free Proton VPN plan is ineffective for unblocking content material in particular places — however this can be by design. The free plan appears extra aimed towards privateness and anonymity than streaming, and the position of the free places close to Russia and China displays that. Free Proton VPN plans do not sacrifice any important safety features.
Proton VPN aspect apps and bundles
Proton VPN’s essential bundle is Proton Limitless, which will get you all six Proton merchandise in a single bundle: VPN, Mail, Drive, Calendar, Pockets and Move. This prices $12.99 for a month, $119.88 for a 12 months ($9.99 per thirty days) and $191.76 for 2 years ($7.99 per thirty days). We can’t be going in-depth on any of them on this assessment, however this is a fast rundown of every.
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Proton Mail: An end-to-end encrypted e mail service. Proton can nonetheless see a Mail consumer’s actual IP deal with, however cannot learn any of their messages.
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Proton Drive: Encrypted cloud storage. As with Mail, Proton can establish customers, however cannot learn any of the content material they retailer.
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Proton Calendar: An encrypted scheduling app with occasions and reminders.
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Proton Pockets: A self-custody pockets for storing Bitcoin unconnected to any alternate.
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Proton Move: A password supervisor that generates, shops and autofills passwords for on-line accounts.
Even should you solely want two of the six, Proton Limitless saves you cash. Separate month-to-month subscriptions to Proton VPN and Proton Mail would value a complete of $14.98, so you’ve got already knocked off $2 per thirty days. That will increase should you’re capable of decide to a 12 months upfront.
Shut-reading Proton VPN’s privateness coverage
Proton’s privateness coverage is available in two components: the general Proton policy and the shorter coverage specific to Proton VPN. We’ll cowl them in that order.
Common Proton privateness coverage
Proton tracks consumer exercise on its product web sites utilizing its personal advertising instruments; the info set collected doesn’t embody IP addresses. It retains an e mail deal with related to every consumer’s account, however it’s not allowed to attach IP addresses (and thus identities and places) to these emails until the consumer breaches the phrases of service.
It’s possible you’ll rightly ask how Proton would know a consumer is abusing one in every of their companies if they do not preserve exercise logs. The reply is that logs aren’t wanted; most types of abuse will be detected in different methods and noticed in actual time. For instance, if somebody used a Proton VPN server to launch a DDoS assault, the crew may examine that server and discover the hacker whereas the assault was nonetheless ongoing.
The coverage goes on to checklist the 5 third-party information processors Proton makes use of (Zendesk, PayPal, Chargebee, Atlassian and Stripe), none of whom are allowed to retailer buyer exercise information. Proton cautions that it’s going to share what information it does have in response to unblockable requests from the Swiss authorities, however not “till all authorized or different cures have been exhausted.” That is customary for a VPN that wishes to stay in enterprise, and the transparency report reveals the corporate does certainly combat courtroom orders when it might.
Proton VPN privateness coverage
Proton’s VPN-specific privateness coverage is sort of brief. It states that Proton can’t log consumer actions or identifiable traits of gadgets related to the VPN, can’t throttle web connections and should lengthen full privateness and safety to free customers.
In a single sense, a privateness coverage requires you to take the VPN supplier at their phrase, however it’s harmful for a corporation to make guarantees they do not intend to maintain. The coverage is legally binding, and breaking it’s grounds for a lawsuit. Proton VPN’s succinct no-logs coverage is subsequently an incredible signal. It is also been confirmed a number of instances by a third-party audit, most lately in July 2024.
Can Proton VPN change your digital location?
Testing a VPN’s skill to masks a consumer’s location is not advanced — all you want is a streaming subscription. We related to 5 check places and tried to unblock Netflix with every one. If we managed to entry the location, and noticed completely different reveals than these on the American library, we concluded that the placement had masked us efficiently.
Server location |
Unblocked Netflix? |
Library modified? |
Canada |
Y |
Y |
Romania |
Y |
Y |
Ghana |
Y |
Y |
Japan |
Y |
Y |
New Zealand |
Y |
Y |
Proton VPN handed the check each time in all 5 places. The one hiccup got here in Romania, which we selected as a result of it is one of many free places. The app related us to a free server, which was too gradual to load Netflix; after we selected a paid server, the issue disappeared.
Investigating Proton VPN’s server community
Proton VPN’s free plan contains servers in 5 places: the Netherlands, Poland, Romania, america and Japan. While you join as a free consumer, you may be mechanically related to whichever location is quickest.
A paid plan opens up the complete community of 154 servers in 117 international locations and territories. The menu contains an enormous choice of African places, greater than any VPN we have examined in a while. The Center East, together with central and southern Asia, are additionally properly represented, and U.S. customers will discover 20 completely different places to select from.
Understand that about two-thirds of those server places are digital, which means they are not bodily positioned the place they declare to be. This contains all of the African servers besides South Africa and Nigeria; all of the South American servers besides Brazil, Colombia and Argentina; and all of the Center Jap servers besides Turkey, Israel and the UAE. A majority of the places in Asia are additionally digital, together with South Korea, India, Thailand, Indonesia and the Philippines.
To be clear, digital places can conceal your IP deal with simply in addition to bodily ones. It is solely an issue should you’re anticipating the form of efficiency, notably when it comes to latency, that you simply get from a close-by server. Fortunately, Proton VPN offers you quick sufficient obtain and add speeds that distance should not be an issue.
None |
International locations |
Digital Places |
Cities |
North America |
6 |
3 |
25 |
South America |
7 |
4 |
7 |
Europe |
42 |
6 |
51 |
Africa |
25 |
23 |
26 |
Center East |
13 |
10 |
14 |
Asia |
22 |
16 |
25 |
Oceania |
2 |
0 |
6 |
TOTAL |
117 |
62 |
154 |
Options of Proton VPN
Proton VPN has numerous further options that transcend customary VPN performance. We have already talked about the Stealth protocol and IPv6 assist. On this part, we’ll cowl an extra 5 options that is likely to be of curiosity.
NetShield advert blocker
Proton VPN’s built-in advert blocker is named NetShield. It is obtainable on the primary UI web page, and has two settings: one which blocks solely malware websites, and one which blocks websites related with malware, adverts and trackers. The stronger characteristic is on by default.
NetShield works by checking any DNS requests towards a database of internet servers recognized to host malware, inject adverts or connect cross-site trackers to your looking session. The DNS-blocking strategy means it is not able to blocking adverts served from the identical area that hosts them — so no blocking YouTube video adverts. On the optimistic aspect, it means NetShield works throughout your total system, not simply in your browser.
NetShield additionally shows a operating whole of what number of of every type of interference it is blocked. It catches most banner adverts, however since you may’t customise the blocklist in any method, it is best when mixed with one other browser-level advert blocker.
Safe Core servers
This is an attention-grabbing one. Safe Core is a type of a typical characteristic often called double VPN or multi-hop VPN, by which a connection runs via two VPN servers earlier than being decrypted. If one server fails or will get compromised, the opposite server retains your connection non-public.
Proton VPN takes this a step additional. While you activate Safe Core, your connection will nonetheless finish at your chosen server location — however earlier than that, it is going to journey via a chosen server in Iceland, Sweden or Switzerland. A number of touches make Safe Core servers extra dependable than the common VPN node:
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All three international locations are secure jurisdictions, with consumer-friendly privateness legal guidelines and courts sympathetic to privateness claims.
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Safe Core information facilities are locked down bodily; for instance, the Iceland location is a refitted army base, and the Sweden location is actually underground.
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Proton owns and operates all Safe Core places itself, with no leases or third-party managers.
Nearly no different VPNs pay as a lot consideration to bodily safety as Proton VPN does with this characteristic. The second hop makes Safe Core connections slower on common, however it’s price it you probably have one thing particularly delicate to do on-line.
Kill change
Proton VPN features a kill change, a typical characteristic. When lively, a kill change cuts off your web every time your connection to the VPN drops. This implies you are by no means at risk of leaking your actual identification or location, even for a second. It additionally protects you towards the TunnelVision exploit, which requires the hacker to make a pretend VPN server.
Break up tunneling
Break up tunneling is included on the Home windows and Android apps, however customers on different gadgets can entry it via the browser extension. With cut up tunneling, some apps or web sites get on-line via the VPN, whereas others keep unprotected.
Proton VPN permits cut up tunneling by each app and IP deal with. This grants you a exact degree of management over your cut up, so long as you already know the IP of every web site you are putting on the checklist (yow will discover that out utilizing DNS checker).
Torrenting servers and port forwarding
Proton VPN is likely one of the greatest VPNs for torrenting. It restricts torrenting to P2P servers, however almost each server on the checklist is a P2P server — solely Safe Core servers and a few free servers do not allow torrenting. Mix that with the truth that it maintains 96 % of your add speeds on common, and you must have few issues utilizing a torrenting shopper.
It additionally has some assist for port forwarding, which may enhance torrenting velocity. Home windows and Linux customers can allow it with a easy toggle, which offers an lively port quantity for configuring non-public servers. Mac customers can arrange port forwarding via handbook OpenVPN or WireGuard configurations.
Tor over VPN
A handful of Proton VPN servers route you on to the Tor community after encrypting your connection. Whereas related to one in every of these Tor over VPN servers, that are marked with TOR of their names and an onion image, you can open .onion hyperlinks on a traditional browser.
That is extra than simply handy — Tor over VPN is the most secure method to entry the darkish internet. With the VPN as an middleman, you are by no means connecting to Tor with your personal IP deal with, so malicious node operators cannot see your actual identification. For optimum privateness, use Tor Browser to create your Proton VPN account, so that you’re by no means uncovered at any level within the course of.
Proton VPN has Tor servers in six international locations (the U.S., France, Switzerland, Sweden, Germany and Hong Kong). Every simply has one Tor server, besides america, which will get two. Tor over VPN is supported on all platforms, however it will not work on Mac or iOS until you may have the kill change enabled.
Profiles
A “profile” on Proton VPN is a bunch of pre-established settings you should utilize to shortly configure the VPN for a specific process. Two profiles can be found from the beginning: Quickest, which connects to the quickest server, and Random, which at all times connects to a unique server. You may create extra profiles by toggling 4 settings:
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Function: The kind of server used. Select from Normal, Safe Core, P2P or Tor over VPN.
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Nation: The nation to which the profile connects.
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Server: A server inside that nation. You can too choose “quickest” or “random.”
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Protocol: Which VPN protocol the profile will use. “Sensible” will be chosen.
For instance, say you wish to watch a TV collection that is solely obtainable on Netflix in Canada. You would create a profile known as “Netflix Canada” that connects to the quickest Canadian server with only one click on. We would name profiles situationally helpful, however they will save numerous time should you often carry out the identical motion in your VPN.
Proton VPN buyer assist choices
We went to Proton VPN’s FAQ pages with two questions that got here up whereas researching different sections: which of Proton VPN’s servers are managed by third events, and why do sure server places (like Marseilles) run gradual regardless of the app exhibiting a light-weight load?
You may entry the assistance middle via any of Proton VPN’s apps, or by going on to the web site. Articles look like organized into six classes. Oddly, clicking any class button solely reveals you a handful of the articles in that part — for instance, the Troubleshooting class seems prefer it solely has 5 articles. If you happen to kind “troubleshooting” into the search bar, although, you may see dozens pop up. There are even some sections, like Billing, that do not seem on the primary web page in any respect.
It has the texture of a web site replace that wasn’t adequately introduced according to the majority of the assist content material. Till Proton fixes it, simply use the search bar for the whole lot. The articles themselves are well-written, give or take some stilted English.
Getting fast assist
We could not discover written solutions to our questions on possession and server load, so we turned to stay chat. Free customers ought to take into account that stay chat assist is simply obtainable on paid accounts, however there is a pretty lively subreddit at r/protonvpn the place Proton workers regularly submit.
Dwell chat is just not intuitively positioned on protonvpn.com. We lastly discovered it by scrolling all the way in which to the underside of the primary web page, solely to be advised no one was on-line to assist in the mean time — stay chat is simply accessible from 9 AM to midnight Central European Time (CET). We submitted our query in regards to the Marseille servers as an e mail ticket as a substitute.
This half was simple, at the very least, as the shape helpfully populated our system data. We additionally received a immediate response inside 24 hours. We ended the interplay there, as we weren’t capable of reproduce the sluggish conduct on the French server places, however it’s good to know the crew will reply shortly.
Proton VPN background verify: The CERN origins of Proton AG
Proton VPN launched in 2017, however its crew’s expertise goes again a lot farther. The founders of its mum or dad firm, Proton AG, met whereas working at CERN in Switzerland, and the corporate stays underneath Swiss jurisdiction.
Their first product, Proton Mail, went live in 2014 after a profitable crowdfunding marketing campaign, and claims to have 100 million customers as we speak. Proton VPN was Proton AG’s second venture. Like Proton Mail, it consists of a free plan supplemented by paid upgrades.
Since then, Proton has launched a number of extra merchandise: Proton Calendar in 2020, Proton Drive cloud storage in 2022 and the Proton Move password supervisor in 2023, every designed round utilizing end-to-end encryption to make consumer information inaccessible.
The Proton Basis
Proton announced in 2024 that almost all of its shares had been acquired by the Proton Basis, a nonprofit whose solely function is to regulate Proton inventory. Amongst different advantages, this prevents it from being bought by anybody who disagrees with its mission. To promote to an objectionable mum or dad firm, your entire board of trustees must agree, which feels unlikely primarily based on Proton’s monitor document.
All through Proton’s historical past, we solely discovered two incidents critical sufficient to touch upon, and solely one in every of them involved Proton VPN. We’ll cowl them each under.
ProtonMail legislation enforcement collaboration allegations
On the web page that hosts its annual transparency report, Proton states overtly that it “could also be legally compelled to reveal sure consumer data to Swiss authorities” (see the Privateness Coverage part of this text for extra on exactly what data that describes). In 2021, the company admitted it had given Swiss police (appearing on a French warrant) a ProtonMail consumer’s IP deal with and system logs. The police arrested the consumer, a French environmental activist.
Whereas that is unnerving for privacy-minded customers, there are some necessary contextual points to contemplate. Most significantly, ProtonMail is just not ruled by the identical coverage as Proton VPN. On the time the case unfolded, Swiss legislation obliged all email companies to adjust to courtroom orders from Swiss authorities at hand over information. VPNs aren’t subject to those retention requirements.
At the moment, Swiss e mail corporations have been reclassified in order that they’re additionally exempt from information retention necessities, thanks partly to a policy change Proton fought for. A consultant from Proton confirmed that “underneath Swiss legislation, we’re not obligated to avoid wasting any consumer connection logs.” It is also reassuring that, regardless of complying with the subpoena, Proton wasn’t able to turn over the contents of any emails.
Alleged WireGuard reminiscence vulnerability
In January 2025, researchers at Venak Safety alleged that Proton VPN lacks memory protection for keys generated underneath the WireGuard protocol, which could let hackers scrape the keys and decrypt intercepted communications. Proton responded to Venak in a blog post, which a Proton consultant confirmed stays their official response to the allegations.
In brief: the Venak article solely demonstrates that it is doable to view public keys, not non-public ones. This is not a lot of a bombshell, provided that “public” is true there within the title. However uneven encryption — the type utilized by VPN protocols like WireGuard — requires each keys to decrypt any messages. Even when a hacker had been capable of get ahold of a personal key, they probably would not be capable to use it for something. WireGuard incorporates excellent ahead secrecy by default, altering session keys typically sufficient that any given key’s out of date by the point it is stolen.
Ultimate verdict
In brief, we’re ready to suggest Proton VPN to virtually anyone. Whether or not you are primarily involved with safety, streaming or one thing else, chances are high good that you will be happy. The one critical downsides are that the long-term plans are overpriced and that it is exhausting to get stay tech assist should you stay exterior of Europe.
It is also our unqualified choose for the very best free VPN, however with the caveat that it is a unhealthy selection for anybody who wants to decide on particular server places. If all you care about is staying hidden out of your ISP and advertisers, Proton needs to be your first selection.
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